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Online Ordering FAQs

In order to view donor information I purchased on the website, do I need any specific programs?

How do I view the donor information that I purchased?

What does it mean when it says 'CALL' if a sperm sample is available?

What happens if I accidentally do a duplicate order?

How do I remove an item from my shopping cart?

I forgot my password - how can I retrieve it?

I am having a problem ordering online, what should I do?

How long does it take to download an audio file?

How safe is it to order online?

What happens to my credit card number?

What do you do with my personal information?

Will you sell my name?

How do I purchase donor information online?

Go to our home page at www.fairfaxcryobank.ca
Click on "Donor Search" from the homepage.
Complete your search based on your personal preferences- to view the entire list do not select any options.
Click "Search Now".
Click on the blue hyperlink for the donor you wish to purchase.
On the right hand side, you'll see information you can download on the donor and products available for purchase.
Add products to your shopping cart by clicking on the Add to Cart.
If you wish to purchase products on another donor click on "previous donor", "next donor", or "search results" at the top of the page.
When finished ordering, click on "View Cart" to view your order. Correct if necessary.
When you are ready to pay, click "Check Out".
Fill out the general billing information, click Continue to Payment Information.
Follow the instructions after submitting payment information.
You can access previous purchases by logging into your account from the home page--top right login option.

In order to view donor information I purchased on the website, do I need any specific programs?

All of our written donor information is in HTML format thus you just need a web browser to view information. To listen to audio interviews you will need an audio player such as Windows Media Player, Real Player, or QuickTime. They are kept in your account and can be accessed again via your login (your email address) and password that you created on your first purchase.

How do I view the donor information that I purchased?

After completing the necessary purchasing steps above, you will be brought to a screen verifying your billing and payment information. You will see a button that says Confirm and Complete Order. Click on that button, and you will see hyperlinks taking you to the items you purchased.

What does it mean when it says 'CALL' if a sperm sample is available?

If it says, "please call" when attempting to purchase donor semen, it means that there are less than twenty vials available (which we consider a limited supply) and one should call to know the current availability of the donor.

What happens if I accidentally do a duplicate order?

Contact Fairfax Cryobank immediately after you notice that you made a duplicate order. Fairfax Cryobank will then void one of the orders.

How do I remove an item from my shopping cart?

If you chose to delete one item from your cart and leave the rest, under "quantity," change the number to "0" and click on "Update Total." Once you click on "Update Total", the item will be automatically removed from your cart.

How do I review old purchases of donor information?

During the check out process for your first order you will create a log-in and password. Your log-in is your e-mail address. You will use this log-in and password to view your order history. To view your order history, go to the donor search and click the button that says Sign In. After signing in you will see Order History in the top right hand corner.

I forgot my password - how can I retrieve it?

Click on the Sign In button. Click on the button that states Have you forgotten your password? Your password will be e-mailed to you.

I am having a problem ordering online, what should I do?

Fairfax Cryobank's customer service at 800-338-8407 will be able to help with your order. You can also use our new Click to Chat feature available from our home page and the donor search as well.

How long does it take to download an audio file?

This varies based on the speed and type of connection your computer has with the internet. Dial up service takes much longer than DSL or cable connections. Often at the onset of the download, a time for the download is estimated on your computer screen. On the faster connection, the download takes a few moments, on the slower connection it can take up to 1/2 hour.

How safe is it to order online?

Fairfax Cryobank uses Microsoft's Internet Information Server which encrypts data from your browser to our server. If you are using a browser that supports the transmission of encrypted information across the Internet, you will be able to use our secure order forms. This means that all personal information submitted via our secure forms will not be readable by anyone attempting to intercept the transmission. This ensures your security and privacy.

Our protocol assures you:

The information is protected from eavesdroppers. It is encrypted during transit so no one but us can read it.
The information is protected against corruption. We can tell if the information has been altered during transit and if so, it will automatically be retransmitted.
You can be assured you are dealing with us. Your browser can tell you who owns the site that you are connected to. This site is hosted with HLP Associates inFalls Church, VA. Our secure server's name cannot be forged.

What happens to my credit card number?

If you enter your credit card number in our secure order form, you can be assured that it is safe. Your information is placed in a database system. After we process the order, your credit card information is automatically deleted from our Web server. We do not keep your credit card information on our Web server.

What do you do with my personal information?

We use it only to process your order. Your name, credit card type and number, and billing address are required. The credit card companies want to make sure that only the owner is using the card, so they may not approve purchases where the information doesn't match.